Refund policy

Effective Date: September 16, 2026

Sorevahome is the online store operated by FURNITURE CARE LLC. We want you to shop with confidence and understand our return and refund process clearly.

1. Return Window

Eligible products may be returned within 30 calendar days after the date of successful delivery.

To qualify for a return, the product should be:

• New and unused

• In its original condition

• Returned with original packaging and accessories, where applicable

• Free from damage caused by misuse, improper assembly, modification, or improper care

2. Eligible Returns

We accept eligible returns for both:

• Defective, damaged, or incorrect products

• Non-defective products, provided they meet the return requirements described in this policy

Certain products may have additional return requirements based on their nature or condition.

3. Free Return Shipping

For eligible returns, return shipping is free.

When a return is approved, we will provide the applicable return instructions and, where required, a return shipping label.

Customers should not send a return to an address that has not been provided or authorized by Sorevahome.

4. Items That May Not Qualify for a Return

A return may be declined if the product:

• Is returned after the 30-day return period

• Has been significantly used, damaged, altered, or modified

• Is missing required components or accessories

• Shows damage resulting from misuse, improper assembly, improper care, or negligence

If a product arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and provide appropriate assistance.

5. How to Request a Return

To request a return, contact us at:

Email: contact@sorevahome.shop
Phone: +1 888-967-7467

Please include your order number and a description of the reason for the return. For damaged, defective, or incorrect products, photographs may be requested to help us assess the issue.

We will provide return instructions after reviewing your request.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you may return the eligible original product according to this policy and place a new order separately.

7. Restocking Fees

We do not charge a restocking fee for eligible returns.

8. Refunds

Once your returned product has been received and the return has been approved and processed, the applicable refund will be issued to the original payment method used for the purchase.

Refunds are generally processed within 5 business days after the return has been approved and processed.

Your bank or payment provider may require additional time to make the refunded amount available in your account.

9. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly at contact@sorevahome.shop.

Please provide your order number and photographs or other relevant information when requested. We will review the situation and work with you toward an appropriate resolution.

10. Contact Us

If you have questions about returns or refunds, please contact:

Sorevahome
Operated by FURNITURE CARE LLC
11449 SOLAYA WAY 311
Orlando, FL 32821-9430
United States

Email: contact@sorevahome.shop
Phone: +1 888-967-7467

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM