Privacy policy

Effective Date: September 16, 2026

Sorevahome is the online store operated by FURNITURE CARE LLC. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through sorevahome.shop.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase information

• Products purchased or considered

• Customer service communications

• Return and refund information

• Information you voluntarily provide when contacting us

When you make a payment, payment information is processed through our payment providers. We do not intentionally store complete payment card numbers or security codes on our own systems.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website or source

• Website usage information

• Cookies and similar technologies

This information may help us maintain website functionality, improve performance, understand how visitors use our website, and protect against fraudulent or unauthorized activity.

3. How We Use Your Information

We may use collected information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide customer support

• Process returns and refunds

• Communicate with you about your orders

• Respond to questions and requests

• Maintain and improve our website

• Analyze website usage and performance

• Detect, prevent, and investigate fraud or unauthorized activity

• Maintain website security

• Comply with applicable legal and regulatory requirements

• Send marketing communications where permitted by law and, where required, with your consent

4. Payment Providers

We use Stripe and PayPal to process payments.

Payment information is handled by the applicable payment provider according to its own privacy and security practices. We do not intentionally store complete payment card information on our own systems.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support:

• Website functionality

• Shopping cart and checkout features

• Customer preferences

• Website performance

• Analytics

• Security

• Marketing and advertising performance, where applicable

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

6. How We Share Information

We may share information with service providers that help us operate our business, including:

• Shopify and related ecommerce services

• Stripe and PayPal for payment processing

• Shipping and delivery providers

• Website hosting and technology providers

• Customer support providers

• Analytics and advertising service providers, where applicable

• Professional advisers where necessary

We may also disclose information when required by law, legal process, or governmental authorities, or when reasonably necessary to protect our rights, customers, website, or business.

We do not sell your personal information as part of our ordinary business operations.

7. Shopify

Our online store is powered by Shopify. Shopify may collect and process information in connection with the operation of our online store and checkout services.

Shopify's privacy practices are governed by Shopify's own privacy policy and terms.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, handle returns and refunds, resolve disputes, prevent fraud, comply with legal obligations, and fulfill other legitimate business purposes.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request restrictions on certain processing

• Opt out of certain marketing communications

• Exercise other privacy rights available under applicable law

To make a privacy-related request, contact us using the information below. We may need to verify your request before completing it.

11. Marketing Communications

Where permitted by law, we may send promotional communications about our products, services, or offers.

You can unsubscribe from marketing emails by using the unsubscribe option included in those communications or by contacting us.

Even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, return information, or other messages relating to your purchase.

12. Children's Privacy

Our website is not intended for children who are below the minimum age permitted to use the services under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.

13. International Processing

Some of our service providers may process information in countries other than the country where you live. Where applicable, we rely on appropriate contractual, technical, or legal safeguards for such processing.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updated version will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Sorevahome
Operated by FURNITURE CARE LLC
11449 SOLAYA WAY 311
Orlando, FL 32821-9430
United States

Email: contact@sorevahome.shop
Phone: +1 888-967-7467

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM