Frequently Asked Questions (FAQ)

Find answers to the most common questions about shopping at SorevaHome. If you can't find the information you're looking for, our customer support team is here to assist you.

1. Shipping & Delivery

How much does shipping cost?

We offer FREE standard shipping for eligible orders within the United States and United Kingdom. No unexpected standard shipping fees are added at checkout.

Where do you ship?

We currently ship to customers in the United States and United Kingdom.

At this time, we do not ship to P.O. boxes, APO, FPO, or DPO addresses.

How long will it take to receive my order?

United States

Handling time: 1–2 business days
Transit time: 3–4 business days
Estimated total delivery time: 4–6 business days

United Kingdom

Handling time: 1–2 business days
Transit time: 3–4 business days
Estimated total delivery time: 4–6 business days

Delivery estimates may vary depending on the destination, carrier delays, weather conditions, public holidays, customs processing, or other circumstances outside our control.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information when available.

You can use the tracking number provided to follow your package through the relevant delivery carrier.

2. Returns & Refunds

What is your return policy?

We offer a 60-day return window from the date of delivery.

To be eligible for a return, home décor items should be returned in new, unused condition and, where applicable, with their original packaging.

Are there any return fees?

No. Return shipping is FREE when using our prepaid return label, and we do not charge restocking fees.

Can I return my order in person?

Yes. Eligible items may be returned by mail or by visiting our office at:

501 3rd St NW
Washington, District of Columbia 20001
United States

Please bring your proof of purchase when returning an item in person.

My vase or décor item arrived damaged. What should I do?

We carefully package our products to help protect them during transit. However, if your item arrives damaged, please contact contact@sorevahome.shop within 7 days of delivery.

Please include your order details and clear photos of the damaged item and packaging. Our team will review the issue and assist you with an appropriate replacement or refund.

3. Our Vases & Home Décor

What type of products do you offer?

SorevaHome offers a carefully selected collection of vases, decorative objects, and home accents designed to complement a variety of interior styles.

Our collection may include decorative vases, sculptural pieces, tabletop accents, and other carefully selected décor designed to bring character and elegance to your home.

How do I choose the right vase for my space?

Consider the size of the surface, the proportions of the surrounding décor, and the overall style of your room.

Larger vases can create a striking focal point on floors, consoles, or larger surfaces, while smaller pieces can add subtle decorative accents to shelves, tables, and nightstands.

We recommend reviewing the product dimensions provided on each product page before placing your order.

Are your products carefully inspected?

Yes. We select our products with attention to design, materials, finish, appearance, and overall quality.

We aim to offer decorative pieces that meet our expectations before they are prepared for shipment.

Will every piece look exactly the same?

Slight variations may occur between individual pieces, particularly for products with handmade, artisanal, natural, or textured finishes.

Differences in color, texture, pattern, or finish can occur due to materials and manufacturing processes. These subtle variations can contribute to the individual character of each piece.

Can I use your vases with fresh flowers?

This depends on the specific product.

Please check the product description for information about whether a particular vase is suitable for fresh flowers, dried flowers, or decorative use only.

If you are unsure, please contact our customer support team before placing your order.

How should I care for my home décor?

Care instructions can vary depending on the material and finish of each product.

In general, we recommend:

Keep decorative pieces away from harsh chemicals and abrasive cleaners.
Clean gently using a soft, dry or slightly damp cloth when appropriate.
Avoid excessive moisture unless the product is specifically designed for water.
Handle ceramic, glass, and other delicate pieces carefully.
Follow any specific care instructions provided on the individual product page.

4. Payments & Security

What payment methods do you accept?

We accept major payment methods, including:

Visa
Mastercard
Maestro
American Express
Discover
Diners Club
PayPal

Available payment methods may vary depending on your location and checkout.

Is my payment secure?

Yes. We use secure technology to help protect your personal and payment information during checkout.

Payment information is processed through secure payment infrastructure, and we take reasonable measures to protect your information throughout your shopping experience.

When will I be charged?

Payment is generally processed when your order is successfully placed and confirmed.

5. Orders & Customer Support

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible.

Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be made once fulfillment has started.

What should I do if I receive the wrong item?

Please contact us as soon as possible at contact@sorevahome.shop with your order details and, if possible, a clear photo of the item you received.

Our team will review the issue and help determine the appropriate resolution.

What should I do if my package is delayed?

If your package has not arrived within the estimated delivery timeframe, please first check the tracking information provided in your shipping confirmation email.

If you need additional assistance, contact our customer support team with your order number and tracking information.

Still Have Questions?

We're here to help.

Email: contact@sorevahome.shop
Phone: +1 (425) 646-8900
Address: 501 3rd St NW, Washington, District of Columbia 20001, United States
Support Hours: 24/7 Customer Support

The SorevaHome team is committed to providing a smooth, secure, and reliable shopping experience as you discover beautiful vases and thoughtfully selected home décor for your space.